Privacy Policy
This privacy notice tells you what to expect us to do with your personal information. We abide by the regulations and guidelines of the Information Commissioner’s Office (ICO), the independent regulatory office of the United Kingdom. Details of our registration with the ICO can be found here.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Sharing information outside the UK
• Cookie policy
• How to complain
Contact details
Email
support@contentcatalyst.com
What information we collect, use, and why
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month of the date of request.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Provision of information about the company’s services.
Where we get personal information from
- Directly from you
- In-house research.
How long we keep information
We keep your information for as long as is necessary to fulfill the processes outlined in this privacy policy, unless otherwise required by law.
Once we no longer have a legitimate business need to process your data, we will securely delete or anonymise it.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Hubspot
Category of recipient: Marketing Software
Country the personal information is sent to: United States of America
How the transfer complies with UK data protection law: The transfer complies with UK data protection law through the use of Standard Contractual Clauses (SCCs) alongside supplementary technical and organizational measures. These safeguards are covered in more detail in Hubspot’s Data Processing Agreement.
Cookie Policy
Cookies are small files saved on your device when you visit a website. We use cookies to keep the site secure and provide you with a better service.
Essential Cookies
Essential cookies keep your information secure while you use this service. We do not need to ask permission to use them. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expires |
| SC_CookieConsent | Stores the user’s consent status for the website’s cookies. | 24 hours | |
| _cfuid | CloudFlare | Manages trusted web traffic. | End of session |
| _cf_bm | CloudFlare | Filters bot traffic to protect the website. | 24 hours |
Optional Cookies
With your permission, we use optional cookies to track user behaviour on our website and improve our service.
Some of our cookies are from third-party providers. You can find information on each provider and associated cookies below:
Google Analytics
We use analytics cookies from Google Analytics to monitor website performance and deliver a better user experience. Contact information is not stored.
| Name | Provider | Purpose | Expires |
| _ga
|
Google Analytics | Performance | 1 year |
| _ga_LM5EQGWFBY | Google Analytics | Performance | 1 year |
HubSpot
We use analytics cookies from HubSpot to deliver a better experience to users of our website. Information collected by these cookies is managed securely by HubSpot.
| Name | Provider | Purpose | Expires |
| _hssc
|
HubSpot | Session tracking and analytics. | 24 hours |
| _hssrc | HubSpot | Session tracking and analytics. | End of session
|
| _hstc | HubSpot | Session tracking and analytics. | 1 year
|
| hubspotutk | HubSpot | Associates with contact record. | 6 months |
LinkedIn
We use analytics cookies from LinkedIn to integrate the user experience between LinkedIn and our website and deliver useful content.
| Name | Provider | Purpose | Expires |
| li_gc
|
LinkedIn integration. | 1 year | |
| lidc | LinkedIn integration. | 1 year | |
| bcookie | LinkedIn integration | 6 months |
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
18 October 2024
Registered name: Content Catalyst LTD