Create, Discover and Share

Careers

Looking to challenge yourself at work?

At Content Catalyst our passion for solving problems defines how we work.
We are curious, innovative, collaborative and a bit quirky.
We encourage autonomy, individualism and know how to enjoy ourselves.

Ready to join the team?

Client Success Account Manager

Location: Remote (but within 2 hours travel time of Leeds, Cambridge or Norwich)
Job Type: Full time or 4 days week
Salary: £30-35k pro-rata, plus bens

Join a growing tech company with a positive outlook!

Content Catalyst is looking for a bright and able Client Success Account Manager to join our expanding Customer Services team.

We are a fast-growing, award-winning software company serving the B2B publishing sector, providing sophisticated browser-based publishing platforms to an ever-burgeoning customer base.
You will be working with external clients to build relationships, understand their needs and requirements and demonstrate product value. You will also collaborate with internal departments to ensure exceptional client service.

Full on-the-job training will be provided, but excellent communication skills and the ability to think for yourself are essential.

The successful candidate must be able to demonstrate the following skills, experience and attributes:

  • Excellent written and verbal communication skills within B2B.
  • Ability to understand and identify issues, delegating to relevant team specialists where necessary.
  • Passionate about good customer service and keen to make improvements to current processes.
  • Enjoy problem solving
  • Degree from a UK top 40 university or international equivalent.
  • Experience in a customer-facing account management or account executive role.
  • Experience in the publishing, research, technology or professional services sectors would be a plus.

 

As a key member of our team, the Client Success Account Manager will be responsible for:

  • Understanding customer needs and drivers.
  • Building strong and positive relationships with clients at various levels.
  • Leading international client calls that may sometimes require early and late starts.
  • Negotiating renewals and upgrades.
  • Analysing usage stats and feature adoption data.
  • Developing proposals with clients and preparing the appropriate contracts.
  • Understanding customers business models and growth plans.
  • Dispute resolution.
  • Keeping HubSpot up to date to ensure clarity between all business functions.
  • Facilitating dialogue between Technical and Commercial teams.
  • Working closely with the Client Success team to ensure a happy customer journey.
  • Feeding back important client information to the wider team.

 

Why work at Content Catalyst?
Content Catalyst has grown rapidly over the past few years and is still growing. As a Client Success Account Manager your role is a very important part of ensuring our customers are happy and the company continues its growth.
Content Catalyst is a company with a fresh and vibrant outlook; we encourage free thinking, social responsibility and a balanced approach to working life. While the team is hard working, we also know how to have fun and regularly participate in team social events.

How to apply
Please send your CV and a short covering letter to jobs [at] publishinteractive.com
Application closing date: 12:00, Monday 13 June 2022

NO AGENCIES

About Us

 

Every day, thousands of people from over 60% of the Global Fortune 500 companies interact with our technology to access their valuable subscription content. Our platforms allow analysts and consultants to discover, collate and share the best of what the information industry creates.

Leading global business information providers such as IQVIA, Trinity Life Sciences, MarketResearch.com, S&P Global and WoodMackenzie rely on us to provide a secure, white-labeled platform to host and deliver market analysis content and data.

Since the company’s founding in 2003, we have heavily invested in research and developments and hold three US patents for technology related to document management and search. Recently we have received R&D grants from government agency Innovate UK which recognises the enormous potential our technology has to transform the way people in business can efficiently discover and use knowledge and data trapped in documents and presentations.

 

Company Life

Work Collaboratively

We owe much of our success to having a great team of people focused on winning and serving clients. We strive to marry professionalism with individualism and humility.

We have an open, collaborative culture that fuels new ideas. Whether you are passionate about business information, market research or technology, we are always looking for enthusiastic individuals who want to develop their careers.

 

Work Flexibly

The team work remotely.

Our team is increasingly distributed with team members currently based in Birmingham, Cambridge (head office), Leeds & Norwich.
We have regular face-to-face meet-ups.

 

Work Creatively

To support our vision to be the leading software solution in our market segment we want happy and engaged employees.

Our core values of Positivity, Openness, Innovation and Empathy underpins how all team members conduct themselves and their work. We encourage creativity, transparency and optimism in the workplace. Our culture of high performance is sustained by respecting our mental and physical needs.

We also like a bit of fun. We have regular meet-ups, overseas trips and socials (pandemic allowing!) at company and team level.

 

Work with us

If you’re excited by the opportunity to work with entrepreneurial problem-solvers join us on our journey to build and deliver the best B2B content and knowledge management technology solutions.

There is a good benefit and incentive package attached to this role including:

  • 24 days holiday a year (plus your birthday off and public holidays)
  • Flexible working
  • Pension scheme
  • Private medical insurance

Apply today to unleash your potential and find out what makes Content Catalyst such a rewarding place to work.